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Customer Service Policies

Our Guarantee
Hot Sauce Mall promises you that if you are not 100% satisfied with any item you purchase from us, we will refund the full purchase price, exchange the product or credit your account. (minus shipping & handling)

Payments
Hot Sauce Mall accepts the following payment methods for online orders:
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • JCB
  • Or send us a completed order form with payment by above credit cards, Prepaid Company Check, Personal Check, Cashier Check or Money Order
  • Or Fax your order form (credit cards only) to (336) 731-8219
Sorry, no COD orders accepted.

Sales Tax
Sales tax is only required for orders shipping within our resident state. Therefore, all orders shipping within North Carolina will be charged the applicable sales tax.

Shipping
All domestic (excluding Alaska & Hawaii) orders are shipped via UPS, Monday through Friday, excluding holidays. All Alaska, Hawaii and International orders are shipped USPS priority mail.

Returns and Exchanges
At Hot Sauce Mall you may return any item for a refund or exchange by e-mailing us at, sales at hotsaucemall dot com. Please note that requests for returns and exchanges should be made within 14 days from receiving your order. There is a 15% restocking fee. We cannot refund your shipping charges unless we have made a shipping error. Please allow 14 business days for your exchange, refund or credit to be completed. No refund on special order items. Report damages to shipper.

Restocking Fee
A 15% restocking fee will be applied to all non-defective returns. Shipping charges are non-refundable.

Change Orders
You may request a change to your order, provided your order has not already been processed and shipped. Please call during business hours to change your order.

Limitations of Liability
Hot Sauce Mall is not responsible for any injury incurred from using or abusing our products. See our disclaimer for further details.

Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to a typographical error or error in pricing or product information received from our suppliers, Hot Sauce Mall shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Hot Sauce Mall shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Hot Sauce Mall shall immediately issue a credit to your credit card account in the amount of the charge.

Security
Whether you are placing an order by phone or the internet, security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once the information is received through the internet or by phone, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.

 
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We accept Visa, MasterCard, American Express, and Discover cards